Minimum Requirements

• High school certificate + 10 years experience in aircraft ground operation or any equivalent experience.
• Bachelor’s degree + 5 years in aircraft ground operation or any equivalent experience.
• Flight dispatcher license.
• Medical fitness.
• Excellent English (Read – Write­ – Speak)
• Course in Ramp safety and Security.
• Course in handling and Dangerous Goods.

Main Responsibilities

• Maintain the highest standards of safety and security at all times
• Ensuring that safety considerations are given the foremost priority.
• Apply safety measures as required by the SMS procedures and instructions.
• Report Incident, accident and\or unsafe conditions immediately
• Provide and serve aircrafts with required paperwork (Flight plan- NOTAM – Weather reports and Charts, etc.
• Assign tasks to Operation employee’s accordance with customer demands.
• Hotel reservations.
• Prepare and file work orders (arrival- departure- permits) cash / credit.
• Follow up crew visas.
• Acknowledge customer mails on a timely manner with replies in line with rules and regulation (e-mails).
• Coordinate and follow up handling requests at any other airports in the kingdom
• Crew transportation from/to the terminal.
• Support other department with their tasks sales and services.
• Arrange Catering, Fuel and Third-Party services on behalf of customer when requested.
• Train new subordinates on workflow, rules, and regulations.
• Identify aircraft parking spots.
• Hand over and briefing to next shift.
• Report any incidents or accidents and write technical and administrative reports.
• Provide any other needed tasks/ services required by management/ Clients/ Government.

Desired Characteristics

• Maintain maximum attention to demands and complaints.
• Maintain highest level of credibility.
• Maintain highest level of privacy towards any information related JASA and customers.
• Maintain good general appearance.
• Maintain level of hierarchical structure.
• Build and motivate teamwork.